Service & Maintenance

The HotChilly Service & Maintenance team will carry out regular maintenance checks. This is to ensure your system continues to run as efficiently as possible, and to its specified capabilities.

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Commercial Service & Maintenance

Routine maintenance for your new system is very important. It ensures that the equipment runs to the optimal standard for its design and capacity. HotChilly will design a tailored maintenance package to suit the needs of your system. The frequency of visits and labour requirements will vary for each building.  

In addition to your tailored maintenance package, HotChilly also provides the following:

  • monthly automated task scheduling and written reports detailing any
    recommendations

  • trained service technicians, available to provide urgent fault diagnosis, assistance and advice 24 hours a day

  • the option to provide and service a remote link capability for building management
    systems, if and when appropriate

  • in-house HVAC and design engineers to provide support and backup where necessary

Regular maintenance of your system ensures that:

  • your building is compliant with the Building Act

  • your system continues to run efficiently, and to specified capabilities

  • potential problems are identified in advance

  • service call-outs and sudden malfunctions are minimised

  • occupants experience a year round controlled environment

HotChilly’s 24/7 RAPID RESPONSE means just that! If you have an urgent problem with your commercial HVAC system, you can contact them at any time of the day or night. Call the team on 04 384 4247 or 0800 468 111.

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Residential Service & Maintenance

HotChilly will send you a reminder when your annual service is due. We will then come and test the overall operation of your Heat Pump to ensure that it is operating according to its design and capacity. Keeping your Heat Pump clean means it runs as efficiently as possible.

Here is what our talented team will execute when servicing your Heat Pump:

Indoor Unit - check:

  • Any undue noise and vibration

  • Temperatures

  • Operation and calibration of controls

  • Clean air filters

  • Outlet grilles

  • And clean condensate drain and pipe

Outdoor Unit - check:

  • For any corrosion

  • Fan motor bearings for noise and vibration

  • Clean and comb condenser coil

  • Motor leads for damage and tightness

  • And do a general clean and tidy up

HotChilly’s annual servicing will also ensure that you maintain the warranty conditions of your new product.

As always, we are here to help. If you have any problems with your Heat Pump call HotChilly on 0800 HOT 111.

If you have not heard from HotChilly for a while or want to be put on the ‘Dirty Service’ email list, please send through your details today!